No power or does not turn on.

Let's verify the Display of the Remote Control

  1. Check the display on the remote is working

Let's verify the Remote Control

  1. Clear away any object that might be obstructing the IR signal (like curtains) or the remote IR sensor (like stickers) and try again.

One more possible issue with the Remote

  1. Insert new batteries into the remote control and try again.
  2. Please use your mobile phone in camera mode pointing to the remote IR sensor while pressing on/off button.
  3. If you can see no light from the remote's IR, the remote is not working.

Might be an energy related issue (verify at you own risk)

  1. Check position of the service switch or circuit breaker that belongs to the air conditioner in the electrical panel.
  2. If circuit breaker is in the OFF position, please move to ON.
  3. Consult the user guide for more information on the unit power supply and switches.

Still not working? Call Service

Power on but no cooling.

Let's verify the current operation mode

  1. Verify that the unit is operating on the desired mode according the temperature.
  2. For cool mode set the temperature below 70ºF and try again, if this works, change the temperature to your pleasure.
  3. For heat mode set temperature at 90ºF and try again, if this works, change the temperature to your pleasure.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
    1. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Insufficient cooling capacity

  1. In air conditioners size matters. If it is too large you could be wasting money; if it is too small it might not cool efficiently.
  2. Air conditioner sizes are measured in BTU's.

Air conditioner calculations rely on variable factors, it is recommended that your consultant a Mirage certified technician.

Still not working? Call Service

Insufficient cooling.

Let's verify the current operating mode

  1. Verify the operating mode set up in your remote control.
  2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature to your pleasure.
  3. For heat mode and below 100ºF and try again, if this works, change the temperature to your pleasure.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. It is recommended that you clean the filter(s) at least 2 times each season.
  5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

Might be an energy related issue (verify at you own risk)

  1. Check all power control including service switches and fuses or circuit breakers in the electrical panel.
  2. Consult the user guide for more information in the unit power supply and switches.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
  2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Might be that the Air handler is surrounded by furniture or too close to the ceiling.

  1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended and the energy efficiency will be low, increasing your energy charges.

Insufficient cooling capacity.

  1. In air conditioners size matters. If it is too large you could be wasting money; if it is too small it might not cool efficiently.
  2. Air conditioner sizes are measured in BTU's.

Air conditioner calculations rely on variable factors, it is recommended that your consultant a Mirage certified technician.

Still not working? Call Service

Unit shuts off before reaching set temp.

Let's verify the current operation mode

  1. Verify the operating mode set up in your remote control.
  2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature to your pleasure.
  3. For heat mode and below 100ºF and try again, if this works, change the temperature to your pleasure.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. It is recommended that you clean the filter(s) at least 2 times each season.
  5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

Might be an energy related issue (verify at you own risk)

  1. Check all power control including service switches and fuses or circuit breakers in the electrical panel.
  2. Consult the user guide for more information in the unit power supply and switches.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
  2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Might be that the Air handler is surrounded by furniture or too close to the ceiling.

  1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended and the energy efficiency will be low, increasing your energy charges.

Still not working? Call Service

Air handler freezes / Frozen coil.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. It is recommended that you clean the filter(s) at least 2 times each season.
  5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
  2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Might be that the Air handler is surrounded by furniture or too close to the ceiling.

  1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended and the energy efficiency will be low, increasing your energy charges.

Still not working? Call Service

Very low airflow.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. It is recommended that you clean the filter(s) at least 2 times each season.
  5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
  2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Might be an energy related issue (verify at you own risk)

  1. Check all power control including service switches and fuses or circuit breakers in the electrical panel.
  2. Consult the user guide for more information in the unit power supply and switches.

Still not working? Call Service

Air handler / indoor unit noise.

Let's verify the current operating mode

  1. Verify the operating mode set up in your remote control.
  2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature to your pleasure.
  3. For heat mode and below 100ºF and try again, if this works, change the temperature to your pleasure.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. It is recommended that you clean the filter(s) at least 2 times each season.
  5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

Who installed you air conditioner?

  1. You might want to get a second opinion on your installation, a bad installation is in most cases the cause of bad functions and high energy costs.
  2. It is preferable if you contact a Mirage certified technician to verify your unit installation thoroughly.

Still not working? Call Service

Leaking water inside or bad smell.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. It is recommended that you clean the filter(s) at least 2 times each season.
  5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
  2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Might be a blocked drainage pipe

  1. Find the wall behind the air handler unit and look for the pipe that comes out, that should be your drainage pipe.
  2. Find out if it is blocked by dirt or even by water.

Might be that the Air handler is surrounded by furniture or too close to the ceiling.

  1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended and the energy efficiency will be low, increasing your energy charges.

Who installed you air conditioner?

  1. You might want to get a second opinion on your installation, a bad installation is in most cases the cause of bad functions and high energy costs.
  2. It is preferable if you contact a Mirage certified technician to verify your unit installation thoroughly.

Still not working? Call Service

Too much vibration.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
  2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking and decrease the unit energy efficiency too.
  2. Check your filters at least twice a month, and clean if you see accumulated dust.
  3. Cleaning your air handler filters is relatively easy, consult the owners guide for a full how-to guide.

Verify the outdoor (condenser) unit.

If the outdoor (condenser) unit was installed on the roof and you can't reach it with safety, please call a certified technician

  1. Verify if the condenser is extremely dirty, it may need cleaning.
  2. Verify the outdoor fan for any object that might be blocking it.
  3. Check for broken blades
  4. Check that air can flow freely through the condenser coil.

Who installed you air conditioner?

  1. You might want to get a second opinion on your installation, a bad installation is in most cases the cause of bad functions and high energy costs.
  2. It is preferable if you contact a Mirage certified technician to verify your unit installation thoroughly.

Still not working? Call Service

Shuts off before cooling.

Let's verify the current operating mode

  1. Verify the operating mode set up in your remote control.
  2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature to your pleasure.
  3. For heat mode and below 100ºF and try again, if this works, change the temperature to your pleasure.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. It is recommended that you clean the filter(s) at least 2 times each season.
  5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

Might be an energy related issue (verify at you own risk)

  1. Check all power control including service switches and fuses or circuit breakers in the electrical panel.
  2. Consult the user guide for more information in the unit power supply and switches.

Who installed you air conditioner?

  1. You might want to get a second opinion on your installation, a bad installation is in most cases the cause of bad functions and high energy costs.
  2. It is preferable if you contact a Mirage certified technician to verify your unit installation thoroughly.

Still not working? Call Service

Not cooling at all.

Let's verify the current operating mode

  1. Verify the operating mode set up in your remote control.
  2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature to your pleasure.
  3. For heat mode and below 100ºF and try again, if this works, change the temperature to your pleasure.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. It is recommended that you clean the filter(s) at least 2 times each season.
  5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

Might be an energy related issue (verify at you own risk)

  1. Check all power control including service switches and fuses or circuit breakers in the electrical panel.
  2. Consult the user guide for more information in the unit power supply and switches.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
  2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Might be that the Air handler is surrounded by furniture or too close to the ceiling.

  1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended and the energy efficiency will be low, increasing your energy charges.

Verify the outdoor (condenser) unit.

If the outdoor (condenser) unit was installed on the roof and you can't reach it with safety, please call a certified technician

  1. Verify the fan for any vegetation or garbage that might be blocking it.
  2. Check the fan for broken blades or a accumulated dirt.
  3. Verify that air can flow freely through the condenser coil.

Still not working? Call Service

Condenser / Outdoor unit always running.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. It is recommended that you clean the filter(s) at least 2 times each season.
  5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
  2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Insufficient cooling capacity.

  1. In air conditioners size matters. If it is too large you could be wasting money; if it is too small it might not cool efficiently.
  2. Air conditioner sizes are measured in BTU's.

Air conditioner calculations rely on variable factors, it is recommended that your consultant a Mirage certified technician.

Verify the outdoor (condenser) unit.

If the outdoor (condenser) unit was installed on the roof and you can't reach it with safety, please call a certified technician

  1. Verify the fan for any vegetation or garbage that might be blocking it.
  2. Check the fan for broken blades or a accumulated dirt.
  3. Verify that air can flow freely through the condenser coil.

Still not working? Call Service

Low cooling and high energy costs.

Let's verify the current operating mode

  1. Verify the operating mode set up in your remote control.
  2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature to your pleasure.
  3. For heat mode and below 100ºF and try again, if this works, change the temperature to your pleasure.

Have you verified your Air handler (indoor unit) filter(s)?

  1. Over time, filters get blocked by dust and debris that might cause leaking. (this decrease energy efficiency too).
  2. Check your filters at least once a month.
  3. Clean it if you see accumulated dust or debris.
  4. It is recommended that you clean the filter(s) at least 2 times each season.
  5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
  2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Might be that the Air handler is surrounded by furniture or too close to the ceiling.

  1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended and the energy efficiency will be low, increasing your energy charges.

Verify the outdoor (condenser) unit.

If the outdoor (condenser) unit was installed on the roof and you can't reach it with safety, please call a certified technician

  1. Verify the fan for any vegetation or garbage that might be blocking it.
  2. Check the fan for broken blades or a accumulated dirt.
  3. Verify that air can flow freely through the condenser coil.

Still not working? Call Service

Condenser / Outdoor unit noise.

When was the last time your air conditioner received a full maintenance?

  1. It is recommended that proper maintenance for your air conditioner unit is performed by a Mirage specialist at least once every year or preferably at the end of each season.
  2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.

Verify the outdoor (condenser) unit.

If the outdoor (condenser) unit was installed on the roof and you can't reach it with safety, please call a certified technician

  1. Verify the fan for any vegetation or garbage that might be blocking it.
  2. Check the fan for broken blades or a accumulated dirt.
  3. Verify that air can flow freely through the condenser coil.

Who installed you air conditioner?

  1. You might want to get a second opinion on your installation, a bad installation is in most cases the cause of bad functions and high energy costs.
  2. It is preferable if you contact a Mirage certified technician to verify your unit installation thoroughly.

Still not working? Call Service